Privacy policy

Liberty Gas Privacy Policy

Liberty Group holds personal information about customers and we want to be transparent and open about the way we handle your data.

Liberty Gas is the data controller as defined in the Data Protection Act 2018 and is registered with the Information Commissioners Office (ICO) under registration Z1369909 any information collected is only used for the purposes set out in the notification with the ICO. This information is important because as our customer we have an obligation to protect your data and the ICO regulates the way we deal with your information.

The nature of our business means we are often a data processor that means organisations we work with will provide your information to us so that we can provide our services on their behalf.

Why do you need my information?

The data you provide to us will be used to provide our services to you and any information supplied to us over the phone and E-mail allows us to deal with your enquiries.

What basis do you have for holding my information?

We will be processing your information to allow us to fulfil our contract with you and to fulfil our contractual obligations. We only process data in a way that you would expect us to and which allows us to deliver our services to you.

Do you have to collect this information? What happens if I don’t give it you?

The information you provide to us helps us to work with you and fulfil our obligations. Additional information provided to us helps us to offer a tailored service and not providing this information will mean we may not be able to offer all of our services to you.

What information do you collect and what is it for?

We collect and hold a range of information about you. The below outlines the information we collect from you and the ways in which this is used.

  • Name and contact details so that we can contact you and complete our works
  • Information we may need to be aware of to make sure we meet your individual needs which means we may be given limited health information if required

Is my information secure?

Our obligations as a controller of your data means we have to make use of technology to ensure data is safe and secure and held in systems which with technological measures to enhance security. We are committed to this and when we work with contractors or partners we do checks to make sure they also meet our high standards of security. If information can be held electronically we will keep information secure on our central services although we may hold paper information in some circumstances, and we ensure appropriate physical protection to your data.

Who else will see my data?

We take holding your data very seriously and we will only share information if it is required, for example if we need to contact any contractors.

In order for us to fulfil our obligations with to you and provide the services for your time with us we share data with:

  • Contractors who deliver repairs and improvements
  • IT providers who manage the computers, phones or systems we use
  • Our out of hours service providers
  • Our professional advisors such as auditors
  • The companies we choose to complete our feedback exercises for us
  • Police, Fire and health authorities if necessary

We do not give anyone else access to your information in return for payment, for marketing or commercial purposes.

Information will not be shared with anyone who claims to represent you unless we are satisfied they have been appointed by yourself or they are acting in an official capacity. We may make checks to confirm the legitimacy of their approval to deal with.

What rights do I have?

The Data Protection Act 2018 gives you specific rights around your data and you have the right to ask us not to process some of your information, this may mean we are unable to provide services to you. You have the rights:

  • to be informed about what we do with your personal information
  • to get a copy of the information we hold about you (this is known as a subject access request)
  • to ask us to correct information that is wrong
  • to stop us from doing certain things with your information, for example if you think the information is wrong
  • to object to us using it for marketing
  • to get us to delete your information in certain circumstances
  • to get an electronic copy of your information so that you can send it to another company
  • to object to any important decisions being taken about you automatically

You have the right to complain to the Information Commissioner if you think there is a problem with the way we have handled your personal information. The Information Commissioner can be contacted on 0303 123 1133 and they have a website www.ico.org.uk where you can find more info.

How do I access information you hold about me?

You have legal right to access information that we hold about you. If you ask us we will need to see proof of identification before we can process your request. You can ask any of our colleagues or write to our Data Protection Officer at Governance Team, 52 Regent Street, Eccles, M30 0BP or email data.protection@liberty-group.co.uk

We will respond to your request within one calendar month.

Cookies

When we provide services, we want to make them useful and easy to use. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

We use Google Analytics, which sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. Google uses the information sent with this cookie to store a history of website pages visited in a user’s session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer. You can learn more about these small files and how to manage them yourself on www.aboutcookies.org.

However, you may not be able to take full advantage of our website if you do disable cookies. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user's computer, they cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

Changes to privacy statement

This statement may change and we will display the most up to version on our website and you can also request a copy from any of our offices.

Our nominated representative for the purpose of the Act is Matthew Humphreys