• Privacy policy

Liberty Gas Privacy Policy

Liberty Gas Group Limited (Liberty) holds personal information about customers and we want to be transparent and open about the way we handle your data.

Liberty is registered with the Information Commissioners Office (ICO) under registration Z1369909 any information collected is only used for the purposes set out in the notification with the ICO. This information is important because as our customer we have an obligation to protect your data and the ICO regulates the way we deal with your information.

The nature of our business means we are often a data processor for the data we store, that means organisations we work with will provide your information to us so that we can provide our services on their behalf. All information is transferred to us using secure channels and has a legal basis “performance of contract” to enable us to deliver services on behalf of clients. We will only handle your data as instructed by our clients and we will not use your information for any reasons outside of our contractual arrangements. If you have any concerns about your landlord supplying personal data to Liberty then you may need to speak to your landlord who is the Controller for your information.

Why do you need my information?

The information we are provided with allows us to deliver services and to fulfil our contractual obligations. Information supplied directly to Liberty through Email or Phone allows us to deal with any enquiries you have. We also use your information to improve our services though surveys and the use of anonymised data to monitor our performance. We will also use your contact numbers to provide updates on our service such as when an engineer will be arriving at your property.

We also maintain information about current and potential clients this allows us to provide updates on our services and allows us to promote the services we offer to new business.

What basis do you have for holding my information?

We will be processing your information to allow us to fulfil our contract with you and to fulfil our contractual obligations. We only process data in a way that you would expect us to and which allows us to deliver our services to you. We also rely on legitimate interest in relation to service improvement and promoting our services to current and future clients.

Do you have to collect this information? What happens if I don't give it you?

The information you provide to us helps us to work with you and fulfil our obligations. Additional information provided to us helps us to offer a tailored service and not providing this information will mean we may not be able to offer all of our services to you.

What information do you collect and what is it for?

We collect and hold a range of information about you. The below outlines the information we collect from you and the ways in which this is used.

Is my information secure?

Our contractual obligations mean we have to make use of technology to ensure data is safe and secure and held in systems which with technological measures to enhance security. We are committed to this and when we work with contractors or partners we do checks to make sure they also meet our high standards of security. If information can be held electronically we will keep information secure on our central services although we may hold paper information in some circumstances, and we ensure appropriate physical protection to your data.

Who else will see my data?

We take holding your data very seriously and we will only share information if it is required, for example if we need to contact any contractors.

In order for us to fulfil our obligations with to you and provide the services for your time with us we share data with:

We do not give anyone else access to your information in return for payment, for marketing or commercial purposes.

Information will not be shared with anyone who claims to represent you unless we are satisfied they have been appointed by yourself or they are acting in an official capacity. We may make checks to confirm the legitimacy of their approval to deal with.

What rights do I have?

The Data Protection Act 2018 gives you specific rights around your data and you have the right to ask us not to process some of your information, this may mean we are unable to provide services to you.

You have the right to complain to the Information Commissioner if you think there is a problem with the way we have handled your personal information. The Information Commissioner can be contacted on 0303 123 1133 and they have a website www.ico.org.uk where you can find more info.

How do I access information you hold about me?

You have a legal right to access information that we hold about you. If you ask us we will need to see proof of identification before we can process your request. You can ask any of our colleagues or write to our Data Protection Officer at Governance Team, 52 Regent Street, Eccles, M30 0BP or email data.protection@liberty-group.co.uk

We will respond to your request within one calendar month.

If you wish to make a complaint about the way we have handled your information or want to know how we use your information please contact Governance Team at 52 Regent Street, Eccles, M30 0BP.

You also have the right to rectify any information that is held about that you that is incorrect.

You have the right to data portability which means you can request to obtain your personal data in a format which can then be used to transfer data to another organisation.

Cookies

When you visit our website, the site asks your browser to store a small piece of data (text file) called a cookie on your device in order to remember information. Those cookies are set by us and called first-party cookies. We also use third-party cookies, which are cookies from a domain different than the domain of the website you are visiting, for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

All information collected by any members of the ForViva group is collected and stored in a way which is anonymous. 

Essential Cookies

The below information is about cookies which are essential and are used to ensure the site can operate 

Cookie Provider: Targeted Agency
Name: fontsize, _fbp, repairs-reporter-[uuid], acceptedcookies, Play_session
Purpose: This Cookie is placed by Targeted Agency who we employ to manage our website.  These cookies allow us to remember your cookie preferences, use the repairs reporter on our website and allow graphics to appear. These cookies do not track individual users.
Duration: These cookies expire within 3 days apart from acceptedcookies which expires after 30 days.

Cookie Provider: YouTube
Name: Consent, VISITOR_INFO1_LIVE
Purpose: This cookie is placed by YouTube it allows for a record of the cookie banner and allows YouTube videos to be functional on our site.
Duration: 8 months, determined by YouTube

Performance Cookies

The below information relates to the cookies which enable us to monitor how our website is used and how users are finding and accessing the website along with interacting with our social media.

Cookie Provider: Facebook Pixel
Name: spin, xs, c_user, wd, oo, VISITOR_INFO1_LIVE,datr, dpr, sb, locale
Purpose: This Cookie is placed by Facebook. It enables us to measure, optimise and build audiences for advertising campaigns served on Facebook. In particular it allows us  to see how our users move between devices when accessing our website and Facebook, to ensure that any Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the web site.
More information: For further information about the Facebook Pixel please see: https://en-gb.facebook.com/business/help/651294705016616
Duration: 3 months

Cookie Provider: YouTube
Name: YSC, VISITOR_INFO1_LIVE
Purpose: This Cookie is placed by YouTube it allows for statistics to be kept on what videos from YouTube the user has seen.
Duration: 179 days

Cookie Provider: Google
Name: NID, 1pJAR, OTZ
Purpose: These Cookies are placed by Google The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. The 1pjar and OTZ cookie allows for performance information of the website to be collected.
More information: For further information please see: https://policies.google.com/technologies/types
Duration: 2 years

Changes to privacy statement

This statement may change and we will display the most up to version on our website and you can also request a copy from any of our offices.

Our nominated representative for the purpose of the Act is Matthew Humphreys