• Brave manager heralded an angel after his heroic actions

Chris Harrison, a Liberty Group employee based in Salford, has been recognised for his heroic action and bravery and heralded an angel, after he performed life-saving CPR to an elderly woman who had collapsed on the street in Blakeley unable to breathe.

When seeing that Norma Thompson, 89, was lying on the side of the road after her pace maker failed, Chris Harrison, Assistant Contract Manager for the property services company, had been driving past during his work hours. He pulled over immediately and rushed to her aid.

He checked her vitals and found that her pulse was only beating once every three seconds and she had stopped breathing. He began chest compressions and mouth-to-mouth resuscitation, repeating this three times until she began to breathe on her own and the paramedics arrived to take over.

Commenting on extraordinary action, Chris Harrison, said:

“When I first saw Norma lying on the floor I just wanted to see if there was something I could do to help. Thanks to my first aid training I was able to use this to check her condition and perform CPR while we waited for the ambulance. I was just happy that I was able to make a difference and it is a big relief to know that Norma is now recovering from her ordeal.”

After helping Norma to breathe on her own again, Chris then went to the hospital with her in the ambulance and stayed with her until 3.30am when her daughter arrived after travelling from the Isle of Man to be with her mother.

Norma’s daughter, Linda McQueen, said: “If it wasn’t for Chris Harrison’s quick actions my dear mother would have lost her life. With all the bad things that are happening in the world, you start to believe there are no good people out there, and then you meet an angel like Chris.

“Chris only left the hospital after making sure that both myself and my mother were ok, even after the long time that he had been there. The doctors told me that Chris’ actions have given my mother a 60% chance of recovery rather than not being with us, so I’m forever grateful to him.”

Chris Harrison’s first aid training enabled him to save Norma’s. Liberty Group is recognising his act of bravery as part of Customer Service Week, a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice.

Karen Sloan, Chief Operating Officer at Liberty, added: “We are so proud of Chris Harrison and his bravery in rushing to help Norma. Not only did he act fast, but he continued to go above and beyond to look after Norma and her daughter in what was an extremely traumatic and terrifying experience for them both. This really goes to show the importance of investing in first aid training for staff and the difference that this can make in emergency situations.”

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