Meet the team
Group Managing Director
Ray is a customer focused and operationally driven business leader with a wealth of experience in the outsourcing market. He has a track record of delivering business strategies that improve safety, service, profitability and employee and stakeholder satisfaction. He believes that striving for excellence will ensure we delight existing and attract new clients.
Ray has enjoyed a varied career across transport, utilities, health, property and engineering sectors for over 15 years. He is confident that the pace of change and volatility in the contracting and construction market is set to continue. Ray is excited by the opportunity to shape new services and support clients in current and emerging markets, enhancing both top and bottom line performance to further support investment in ForViva projects and schemes that make a real difference to communities.
He is passionate about developing Liberty’s people. Ray’s ambition for Liberty is routed in success for all enabling everyone at all levels to deliver the group’s commitment to the highest levels of quality and customer service.
Chief Operating Officer
To support the business to deliver growth enabling Liberty Group to be the Go to provider for Property Services in new and existing markets, to continue to deliver exceptional service delivery, 100% compliance and customer experience.
To oversee all day to day operations for service, repair, electrical and building works ensuring we deliver exceptional service delivery and customer service, 100% compliance, driving excellent H&S and quality standards.
I am specifically working to use technology and innovation to continually improve the service we provide to our customers.
Liberty Group (2017 – 2018) – Operations Director
British Gas (2014 – 2017) National Operations Manager
PH Jones (2000 – 2014) National Operations Manager
I bring 18 years’ experience in the gas industry working for PH Jones, (predominantly in the social housing sector), and more recently, for British Gas working with business customers in the industrial and commercial sector.
The two main areas I am particularly proud of are :-
1) becoming the first female Gas Contracts Manager in 2007 for PH Jones
2) playing a key part in the Senior Leadership Team (brought into British Gas Business Services), delivering a turnaround in financial business performance from £6m loss to a £1m profit between June 2014 and March 2017.
Joined Liberty Group
Interim Business Development Director
My role at Liberty is to drive the growth strategy. This includes increasing the number of clients that we work with as well as supporting the innovation process that leads to the development of new products and services.
I trained as an accountant before working in a family energy business. I have held a number of non-executive roles in variety of sectors including manufacturing and services.
I have spent 26 years as a consultant working with a wide variety of organisations from both public and private sectors in the UK and Europe. My experience in creating winning strategies is a key ingredient to the team.
I gained my experience over the years working for client organisations such as ICI, BNFL, Total, Arriva, NHS, Local Authorities and Housing Associations.
I have worked on a number of successful business turnarounds, one of the most recent being the reengineering of a £100m division in a European business resulting in significantly improved efficiency and service delivery.
Joined Liberty Group
My main aim and responsibility for this role is to help grow the business, to help Liberty achieve the 'Go to people for property services' status. I have responsibility for ensuring the successful management of existing client relationships, plus developing new one's. I work closely with Marketing to help grow the Liberty brand and raise our profile nationally
Asst Director of Commercial Business –(2014 -2016) ForViva
Category Manager - (2009 – 2014) Savills
Category Manager – Fusion21 ( 2006 -2009) Fusion 21
Category Manager – (2003 -2006) Valueworks Ltd
I've literally worked on both sides of the fence: I've been in consultancy, worked for Procurement Consortia's, worked directly for an RSL and now working for a contractor. This unique insight provides me a really rounded view; understanding first hand the needs and wants of clients, how to maximise procurement opportunities and have an established list of contacts and relationships, including landlords, manufacturers and employers agents. In summary, I understand the values of RSL's and Local Authorities, but also have the commercial acumen of a contractor.
Indirectly I've worked with over 50 RSL's, working with various National Framework consortia's, including Fusion21.
I have a strong procurement background, but have been responsible for the Category Management of Gas Servicing and Repairs contracts for numerous Social Landlords
Joined Liberty Group
Managing Director – Construction
With considerable experience of leading diverse and complex construction projects, I am responsible for maintaining high performance at Liberty Development and M&E, leading commercial growth aspirations to become a contractor and employer of choice.
Bramall Construction / Keepmoat, Area Director (2010 to 2014). Here I was responsible for ensuring that all construction projects were completed safely, within budget, within programme and to the total satisfaction of the client. This included all new build housing and extra care schemes across Merseyside, Cheshire and North Wales during this time. Here I also held the posts of Construction Director (2003-2010), Construction Manager (2000-2003), Project Manager, (1998-2000).
I am a highly-skilled practitioner with over 40 years' experience in the construction industry, with a wealth of knowledge in social housing - refurbishment and new build - including multi-storey blocks, non-traditional housing and large scale regeneration.
Group Finance Director
To ensure sound finance management of Liberty and to support the group in its growth ambitions
Finance Director (2017 – ForViva
Group Finance Director - PH Jones Group
I have over 27 years’ finance experience across a range of sectors including manufacturing, utilities, telecoms, leisure, facilities management, renewable energy and property services.
I’ve worked at board level for the past 12 years, with seven of these in the role of Finance Director at a national property services group. This involved growing the business to become the largest private business of its type in the UK, before managing its eventual sale to a FTSE100 company.
I have a wide range of experience with small and large, privately owned and listed businesses. These include management reporting, company acquisitions and disposals, managing rapid growth, setting up new ventures, system implementations and raising finance.
I am particularly proud of developing and growing a property service business, which ended up providing service and maintenance work to 300,000 social housing tenants.
Joined Liberty Group
Interim Regional Director
My key aims are to work with our clients to build meaningful relationships and deliver exceptional standards of customer care. Working closely with my team we deliver robust processes to guarantee high performance and compliance.
Chief Operating Officer (2013 – 2017) Camelot Europe
Group Operations Director (2010-2012) Climate Energy
Interim Managing Director (2009-2010) CHN Group
G4S (1995-2006) various roles from Contract Manager to Managing Director Aviation Services
Military Engineer (1973-1992) full career with The Military
I have been used to, devising and implementing strategies for growth and change by facilitating internal ownership of budgetary expectations, performance gaps and client relationship development. Changing the company focus from inwardly looking to outward looking, whilst maintaining business integrity and customer service excellence
Whilst at Camelot Europe I was responsible for UK, France & Ireland: everything from Sales through to Marketing and Finance to Operations.
Joined Liberty Group
Operations Director, London and the South East
I am responsible for managing and running Liberty’s London and the South East regional office, which involves overseeing 59 staff, managing the Group’s local contracts and ensuring a high quality service to our customers and clients.
British Gas (1983-2012) – I started at British Gas straight out of high school and spent 29 years with the company, progressing from an engineer to repairs, followed by Assistant Sales Manager, before becoming an Operational Manager within the London/ South East Operational area.
I then spent two years at Southwark Council (2012- 2014), as a gas manager responsible for 55,000 domestic and commercial housing stock. Whilst at Southwark Council I was part of the team that oversee using waste to provide energy for the community in partnership with Veolia before joining Quality Heating Services Ltd as Operational Director where I was responsible for social housing contracts and the initial set up and development of various contract opportunities.
I have significant experience across both the domestic and commercial markets and a track record in setting up and delivering contracts to the highest standards. At Quality Heating I was responsible for all contracts, including a major contract working with a client in alternative energy to take gas out of all their high rises.
Joined Liberty Group
Operations Director - North West
Backed by over 12 years experience in the gas servicing industry working for social housing providers, I am responsible for delivering excellence for Liberty's clients in the North West region, ensuring customer focus, quality, safety and compliance are at the forefront of our service delivery. I have developed strong relationships with clients and stakeholders in the region to support business growth and grow our regional presence.
Operations Director - Yorkshire
With over 25 years’ experience in the social housing sector, predominately in domestic and commercial gas, I am responsible for delivering a first class service to clients, customers and employees at Liberty, ensuring 100% compliance and satisfaction in all areas of the business. Since joining Liberty over seven years ago I have developed strong working relationships with various social housing clients, enabling our business growth and developing our installation portfolio.
Operations Director - South West and Wales
With over 25 years’ experience in the gas industry, both in the private and social housing sectors, and as a qualified gas engineer, I am able to offer industry advice first hand. I have worked for Liberty since September 2013, looking after contracts in Wales and the South West and have worked successfully in partnership to achieve a high standard of service for our clients.
Backed by 16 years in software development, including work for clients whose customers include HSBC, Vodafone and Littlewoods, I joined Liberty five years ago. As the company’s first in-house developer, I have built up the development team to ensure we accommodate all of our clients’ ICT requirements. I also oversee Liberty’s ICT strategy.
I ensure that Liberty has strong policies and procedures to promote best Health and Safety practice and that all branch and field operations are safe and legally compliant – (including all tasks and projects being risk-assessed and that all staff are trained in key Health and Safety elements).
My role involves overseeing works for almost 250,000 Domestic and Commercial client properties.
I offer guidance and support to the Managing Director and I am also responsible for overseeing the Companies ISO: 9001, ISO: 14001, OHSAS18001 and ISO:50001 accreditations.
Liberty Group (2010 -2015) HSQE Manager
Firstline Digital (2009 -2010 – Lead National Health & Safety Officer
Royal National Institute for the Deaf (RNID)/ British Telecom (1998 – 2009) Health & Safety Co ordinator /Advisor
I believe that the key to Health and Safety is communication: I am able to communicate with all levels of the Company effectively and involve everybody in promoting our positive health and safety culture.
I am a chartered member of IOSH and use my membership to receive updates and attend update training and workshops in relation to Health and Safety developments.
I also carry out legal register audits (to check Company compliance against all legislation updates) and utilise external auditing consultants to spot check our processes for legal compliance.
Whilst I’ve been with Liberty I have maintained all key ISO certifications, CHAS certification and have successfully obtained ROSPA Silver award since 2016.
Joined Liberty Group