Customer Service Advisor (6-month fixed term contract)

Date Posted
17/09/2021
Application Closing Date
14/10/2021 23:59
Hours
40 hours 5 in 7 days including weekends on a rota
Salary
£19,814.34 pro rata per annum Plus benefits
Location
Havant, South East

We are an award-winning property services company, specialising in repairs and maintenance, gas services and construction projects. We work with landlords, local authorities and private sector companies, servicing over a quarter of a million homes across the UK.

Our approach is built on providing exceptional quality, value for money services and maintaining outstanding partnerships with our clients, customers and wider communities. We are committed to investing profits into social purpose projects and into building and developing homes with the aim of improving lives

We have an opportunity available for a Customer Service Advisor to join us on a 6-month fixed term contract to work in an agile work environment with some office based work required for 40 hours 5 in 7 days including weekends on a rota (approximately 1 in 4) Bank Holidays included.

Key responsibilities for the Customer Service Advisor role are:

Deal with all incoming and follow up contact from customers who have

an enquiry or service request

Promoting a customer first culture whilst ensuring that service levels

and standards are maintained

Be the first point of contact, liaising with customers via phone, email, Webchat and Facebook,

Ensure all enquiries are resolved whilst providing exceptional customer service

Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved

Experience and Qualifications:

Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and / or social housing experience would be beneficial.

We offer a range of benefits for a rewarding career including though not limited to:

· Pension scheme

· Discounted gym memberships

· Discounts and savings on travel, hotels, shopping, holidays and restaurants

· Cycle to Work scheme

· Life Insurance

· Smart Health (including round the clock access to 24/7 UK-based GPs)

· Health Shield Plan

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty is committed to achieving equal opportunities in employment.

If you have the desire to work in a busy and high performing team then please apply.

Closing date: 14th October 2021 (we reserve the right to close this vacancy earlier depending on number of applications).