Quick and easy fixes

When things go wrong you don’t always need to call an engineer. There are some things that you can do at home to fix problems with your heating, hot water, pipes and meters. We’ve pulled together some helpful information and advice to help you get things working again.

• Heating and hot water quick fixes

  Boiler systems are prone to breakdowns if you haven't used them for a long period of time. We know this can be a major inconvenience for you, especially if you are temporarily left without hot water or heating.

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• Defrosting a condensate pipe

  Watch this short video to find out how to defrost your boilers external condensate pipe, to help get your boiler back up and running in no time.

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• Resetting your prepayment meter

  Watch this short video to gain more information on how your prepayment meter works, and how to fully reset it in order to get your gas back up and running.

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