Case studies

Emma found herself at the centre of an emergency after calling at a couple’s home for a routine home repair.

Award-winning apprentice James Green says he hopes his own inspirational story will encourage others to overcome barriers and invest in their futures by undertaking an apprenticeship.

Jack Bevan, 20 from Fareham, started his apprenticeship as a gas engineer with Liberty in September 2017 working on the Portsmouth City Council (PCC) contract which has seen numerous apprentices successfully trained.

The 17-year-old from Purbrook, Havant, started his apprenticeship as a gas engineer with Liberty in 2016.

Liberty Tenant Liaison Officers work to support customers during the gas servicing process to ensure customer satisfaction and care, whilst maximising access rates.

Liberty has trialled a successful new approach to customer engagement across Sheffield, slashing the number of missed gas appointments due to customers not being home by almost 51%.

Shay Griffiths is urging people to consider a career with Liberty after being given the chance to train as an apprentice plumber.

Liberty has partnered with Villages Housing Association to roll out new Assistive Technology in Stockbridge Village, which is helping customers live independently for longer.

When delivering services to the properties of vulnerable residents it is vital to ensure the process runs as smoothly and as quickly as possible.

Liberty has overseen a major restructure of how gas servicing is carried out for Leeds City Council.

Liberty Group was appointed in March 2015 to help Thurrock Council transform its gas servicing and maintenance offer.

To enhance Health & Safety reporting Liberty has recently launched new processes for reporting near misses which utilised both electronic and paper based reporting.

Carrying out gas servicing in rural communities can be challenging, but Liberty’s contract with South Kesteven District Council shows how continued success can be achieved through partnership working.

Delivering high quality housing for affordable rent across Salford

34-year old Mike from Portsmouth, started out as an apprentice with Liberty in 2002 and is now an experienced domestic and commercial gas engineer.

Liberty Group has been recognised for its commitment to health and safety. The organisation was awarded the GoldAward at the 2018 RoSPA Awards.

Nearly all apprentices feel that they acquire or improve their skills as a direct result of their apprenticeship!

Liberty Group provides responsive repairs and void maintenance to one of the UK’s leading health and social care charities, Alternative Futures Group.

Liberty Group has provided City West Housing Trust with a top quartile-performing, 24/7 responsive repairs service to its customers.

Liberty Group provide a 24 hour 365 days repair service to Symphony Housing Group. This comprises of 3 separate departments. Contour day to day, Contour Homeownership and the out of hours service.

Liberty Group provides a responsive repairs service to First Choice Homes Oldham (FCHO).

Liberty Group carried out a refurbishment scheme to three low rise blocks at Canterbury Gardens, Eccles on behalf of social housing client City West Housing Trust.

Liberty Group participates in a range of activities that benefit the communities in which we work.

Liberty Group worked closely with Melanie and Philip Hall in Salford, to completely redesign their property to meet the needs of their son Colby, who has autism and severe learning difficulties, and uses a wheelchair.

Liberty Group was contracted by client City West Housing Trust to convert 35 bathrooms into wet rooms at its Monica Court extra care housing scheme in Eccles, Greater Manchester

A mum-of-two from Salford is calling for more women to consider building a career with an apprenticeship, with her own experience of learning a trade set to drastically change her life.