Meet the team
My key objective is to provide assurance to the board on all operational and financial matters, whilst focussing on business growth.
British Gas. Commercial Director (2011 – 2017). I was responsible for managing all commercial activities to support the Social Housing and ECO activities totalling £90m revenues.
PH Jones. (2000 – 2011). Appointed to Board Director at 29 years old I was responsible for growing the maintenance business from £5m to £40m turnover within 8 years.
I have a wealth of Social Housing industry experience:
I led the PH Jones maintenance division delivering services to over 200,000 properties throughout the UK.
I also took the lead on the bidding, IS and governance functions for British Gas whilst being responsible for the commercial aspects of the ECO boiler scheme.
Managing Director – Liberty R&M
With considerable experience of leading diverse and complex construction projects, I am responsible for maintaining high performance at Liberty Development, M&E, large scale refurbishment planned and RR, leading the organisation's commercial growth aspirations to become a contractor and employer of choice.
Bramall Construction / Keepmoat, Area Director (2010 to 2014). Here I was responsible for ensuring that all construction projects were completed safely, within budget, within programme and to the total satisfaction of the client. This included all new build housing and extra care schemes across Merseyside, Cheshire and North Wales during this time. Here I also held the posts of Construction Director (2003-2010), Construction Manager (2000-2003), Project Manager, (1998-2000).
I am a highly-skilled practitioner with over 40 years' experience in the construction industry, with a wealth of knowledge in social housing - refurbishment and new build - including multi-storey blocks, non-traditional housing and large scale regeneration.
Business Development Director
My main aim and responsibility for this role is to help grow the business, to help Liberty achieve the 'Go to people for property services' status. I have responsibility for ensuring the successful management of existing client relationships, plus developing new one's. I work closely with Marketing to help grow the Liberty brand and raise our profile nationally
Asst Director of Commercial Business –(2014 -2016) ForViva
Category Manager - (2009 – 2014) Savills
Category Manager – Fusion21 ( 2006 -2009) Fusion 21
Category Manager – (2003 -2006) Valueworks Ltd
I've literally worked on both sides of the fence: I've been in consultancy, worked for Procurement Consortia's, worked directly for an RSL and now working for a contractor. This unique insight provides me a really rounded view; understanding first hand the needs and wants of clients, how to maximise procurement opportunities and have an established list of contacts and relationships, including landlords, manufacturers and employers agents. In summary, I understand the values of RSL's and Local Authorities, but also have the commercial acumen of a contractor.
Indirectly I've worked with over 50 RSL's, working with various National Framework consortia's, including Fusion21.
I have a strong procurement background, but have been responsible for the Category Management of Gas Servicing and Repairs contracts for numerous Social Landlords
Joined Liberty Group
Chief Operating Officer
To support the business to deliver growth enabling Liberty Group to be the Go to provider for Property Services in new and existing markets, to continue to deliver exceptional service delivery, 100% compliance and customer experience.
To oversee all day to day operations for service, repair, electrical and building works ensuring we deliver exceptional service delivery and customer service, 100% compliance, driving excellent H&S and quality standards.
I am specifically working to use technology and innovation to continually improve the service we provide to our customers.
Liberty Group (2017 – 2018) – Operations Director
British Gas (2014 – 2017) National Operations Manager
PH Jones (2000 – 2014) National Operations Manager
I bring 18 years’ experience in the gas industry working for PH Jones, (predominantly in the social housing sector), and more recently, for British Gas working with business customers in the industrial and commercial sector.
The two main areas I am particularly proud of are :-
1) becoming the first female Gas Contracts Manager in 2007 for PH Jones
2) playing a key part in the Senior Leadership Team (brought into British Gas Business Services), delivering a turnaround in financial business performance from £6m loss to a £1m profit between June 2014 and March 2017.
Joined Liberty Group
Backed by 16 years in software development, including work for clients whose customers include HSBC, Vodafone and Littlewoods, I joined Liberty five years ago. As the company’s first in-house developer, I have built up the development team to ensure we accommodate all of our clients’ ICT requirements. I also oversee Liberty’s ICT strategy.
I ensure that Liberty has strong policies and procedures to promote best Health and Safety practice and that all branch and field operations are safe and legally compliant – (including all tasks and projects being risk-assessed and that all staff are trained in key Health and Safety elements).
My role involves overseeing works for almost 250,000 Domestic and Commercial client properties.
I offer guidance and support to the Managing Director and I am also responsible for overseeing the Companies ISO: 9001, ISO: 14001, OHSAS18001 and ISO:50001 accreditations.
Liberty Group (2010 -2015) HSQE Manager
Firstline Digital (2009 -2010 – Lead National Health & Safety Officer
Royal National Institute for the Deaf (RNID)/ British Telecom (1998 – 2009) Health & Safety Co ordinator /Advisor
I believe that the key to Health and Safety is communication: I am able to communicate with all levels of the Company effectively and involve everybody in promoting our positive health and safety culture.
I am a chartered member of IOSH and use my membership to receive updates and attend update training and workshops in relation to Health and Safety developments.
I also carry out legal register audits (to check Company compliance against all legislation updates) and utilise external auditing consultants to spot check our processes for legal compliance.
Whilst I’ve been with Liberty I have maintained all key ISO certifications, CHAS certification and have successfully obtained ROSPA Silver award since 2016.
Joined Liberty Group
Operations Director - South West and Wales
With over 25 years’ experience in the gas industry, both in the private and social housing sectors, and as a qualified gas engineer, I am able to offer industry advice first hand. I have worked for Liberty since September 2013, looking after contracts in Wales and the South West and have worked successfully in partnership to achieve a high standard of service for our clients.
Operations Director - Leeds
With over 25 years’ experience in the social housing sector, predominately in domestic and commercial gas, I am responsible for delivering a first class service to clients, customers and employees at Liberty, ensuring 100% compliance and satisfaction in all areas of the business. Since joining Liberty over seven years ago I have developed strong working relationships with various social housing clients, enabling our business growth and developing our installation portfolio.
Operations Director - Central
I have overall responsibility for the central region, where Liberty services domestic and commercial properties for ten Social Housing clients.
I manage P&L, budgets, revenues, health and safety, training and technical support.
I’m specifically aiming for continued growth within the region and improved service offerings.
Facility Services Group (2008 – 2013)- Operations Manager
GasForce Ltd (2004 – 2008) - Compliance Manager
Connaught ( GasForce plc) (2001 - 08) Regional Service Manager
Vokera (1994 - 2001) - Regional Manager
I have over 30 years experience in the gas industry. I would say I have motivational abilities to encourage the team to achieve to the best of their abilities. I have a strong technical understanding with extensive knowledge of all aspects of the gas industry, a strategic thought process underlined with both quantitative and qualitative measures.
Joined Liberty Group
Interim Regional Director
My key aims are to stabilise the Region, give the clients confidence that Liberty is the way forward by implementing processes to save underperforming contracts. Working with the managers to convert them to a coherent management team able to support the new Regional Director when the recruitment process is complete.
My key challenge is to convince clients that Liberty is a realistic way forward & getting the time to let them experience a positive customer journey
Chief Operating Officer (2013 – 2017) Camelot Europe
Group Operations Director (2010-2012) Climate Energy
Interim Managing Director (2009-2010) CHN Group
G4S (1995-2006) various roles from Contract Manager to Managing Director Aviation Services
Military Engineer (1973-1992) full career with The Military
I have been used to, devising and implementing strategies for growth and change by facilitating internal ownership of budgetary expectations, performance gaps and client relationship development. Changing the company focus from inwardly looking to outward looking, whilst maintaining business integrity and customer service excellence
Whilst at Camelot Europe I was responsible for UK, France & Ireland: everything from Sales through to Marketing and Finance to Operations.
Joined Liberty Group
Group Finance Director
To ensure sound finance management of Liberty and to support the group in its growth ambitions
Finance Director (2017 – ForViva
Group Finance Director - PH Jones Group
I have over 27 years’ finance experience across a range of sectors including manufacturing, utilities, telecoms, leisure, facilities management, renewable energy and property services.
I’ve worked at board level for the past 12 years, with seven of these in the role of Finance Director at a national property services group. This involved growing the business to become the largest private business of its type in the UK, before managing its eventual sale to a FTSE100 company.
I have a wide range of experience with small and large, privately owned and listed businesses. These include management reporting, company acquisitions and disposals, managing rapid growth, setting up new ventures, system implementations and raising finance.
I am particularly proud of developing and growing a property service business, which ended up providing service and maintenance work to 300,000 social housing tenants.
Joined Liberty Group