Monica Court

Project Overview

Liberty Group was contracted by client City West Housing Trust to convert 35 bathrooms into wet rooms at its Monica Court extra care housing scheme in Eccles, Greater Manchester.

The wet rooms provided modern, accessible facilities to meet the needs of disabled and elderly residents.
This was the first time the Liberty Group's adaptations team had been tasked with completing so many wet rooms at one site - a tight deadline of 10 weeks needed to be met.

The team went the extra mile, working Saturday mornings to ensure the job was completed on time.

Nigel Sedman, Director of Investment & Regeneration, ForViva

I’m impressed with Liberty Group’s commitment in understanding the challenges of this scheme and making the work as seamless as possible for our customers.

£175,000
project cost
10
week turnaround time
100%
customer satisfaction

Challenges

  • The contract required careful planning and extensive ongoing consultation due to the customer base being predominantly elderly, with a variety of disabilities.
  • Some properties could not be accessed until 10am due to the individual needs of residents, presenting challenges in meeting KPIs.

Solutions

  • As part of a wider communications plan, our Customer Engagement Advisors worked closely with the extra care facility staff to keep customers informed.
  • The team worked on Saturdays to clean the site, and prepare materials for the following week, enabling them to make the experience as smooth as possible for customers.

Our Approach

The Liberty Group team met with staff and residents before work began and considered the individual needs of elderly and vulnerable customers when programming works. Feedback received from customers was that the site team was “exceptional”.

Results

The 35 wet rooms were completed within the 10 week deadline and with minimal disruption to residents.

By working with clients, customers, suppliers and health providers we have successfully delivered adaptations works totaling over £6.2m.

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