Project Overview

Liberty Group provides responsive repairs, void maintenance, and planned preventative maintenance (PPM) to one of the UK’s leading health and social care charities, Alternative Futures Group.

Alternative Futures Group provides support services and accommodation for around 1,200 people in 159 individual units within 12 medical centres across the North West.

Care Services are provided for Mental Health, Learning Disabilities and Physical Disabilities to help people back into the community.

98.73%
jobs completed right first time (August 2016)
98.73%
jobs completed within target date
98.88%
of appointments made and kept

Challenges

  • As we are carrying out work on these types of facilities compliance is necessary.
  • The client has to provide our PPM work schedules as part of reports to their governing body The Care Quality Commission.

Solutions

  • To ensure compliance we have integrated our PPM procedures to align with the needs and requirements of the client.

Our approach

Our ISO-accredited responsive repairs service puts customers at the heart of everything it does to deliver a high quality service. We have vast experience in this area and a strong track record in delivering against all client KPIs. As a top-quartile contractor, we have an excellent health and safety record and invest in our staff through an extensive training programme.

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For more information on our services, call 0151 549 1910 or email us today